FAQs
Everything you might want to know before (and after) bringing a PongoTodo lamp home. If your question isn’t here, write to us: a real person from the workshop will answer.
Our lamps
What’s the difference between Petit Four and Mini Four?
Only the size. Both share the same shapes, the same magnetic shades and the same gesture to dim the light. Petit Four is our classic table lamp; Mini Four is its little sister, perfect for bedside tables, shelves and small corners. You’ll find the exact measurements in the Additional information tab of each product.
Where are the lamps made?
In our workshop in Barcelona. We design, 3D print, assemble and check every lamp ourselves, and we work with local suppliers whenever we can.
What are they made of?
The body and shades are 3D printed in PLA, a bioplastic made from plant-based sources. Inside there are neodymium magnets and the electrical components. We are gradually increasing the share of recycled material in our production.
How does the modular system work?
The shades and colour pieces click into place with magnets. Lift one off, put another on, and your lamp has a new look in seconds, no tools needed. You can mix pieces from different models and colours.
How do I switch it on and dim the light?
With a single gesture: turn the top shade like the hand of a clock. A first turn switches it on, and as you keep turning (up to 270°) the light goes from a soft glow to full brightness.
Do I need to assemble it?
No. It arrives ready to use: just place the shades on top, plug it in and turn.
What bulb does it use? Does it get hot?
It uses a G9 LED bulb (2–4 W), included in the box. Being a low-power LED, it hardly warms up and uses very little energy, so you can leave it on for hours.
Can I use it outdoors or outside Europe?
It is designed for indoor use only, away from water and damp. It works at 230 V and comes with a European plug; outside Europe you will need a plug adapter and a 230 V supply.
Are the lamps limited editions?
Some of them. We produce in small batches, and some colours are made in a limited number of units. When an edition sells out, it may not come back.
Looking for a gift?
A lamp is a gift that stays on display every day. For a smaller detail, our Charms (keyrings shaped like pastries) start at 27 €.
Orders & shipping
How long will my order take to arrive?
About 7 working days from your order confirmation. We prepare and check every order by hand in our workshop before it leaves; deliveries outside Spain may take a little longer.
Where do you ship and how much does it cost?
We ship to Spain, Andorra, Portugal and most of Europe, as well as to some countries in South America. In mainland Spain shipping starts at 5 €, and to the rest of Europe at 16.50 €. You’ll see the exact options and price for your address at checkout, before paying.
How can I pay?
By card and with the other payment methods shown at checkout. Payments are processed securely by our payment provider; we never see your card details.
What if my lamp arrives damaged?
Don’t worry, we’ll sort it out. Write to us within 7 days at bakery@pongotodo.com with your order number and a few photos of the lamp and the box, and we’ll send you a replacement part, a new lamp or a refund.
How do I get 10% off my first order?
Sign up to our newsletter and we’ll email you a personal 10% code. Use it at checkout with the same email address within 90 days.
Returns, guarantee & spare parts
Can I return my lamp?
Yes. You have 14 days from receiving it to change your mind. Write to us at bakery@pongotodo.com with your order number and we’ll guide you; once it’s back with us, we refund you within 14 days.
What guarantee do the lamps have?
Three years from delivery. If something isn’t working as it should, write to us and we’ll repair or replace it at no cost.
I’ve lost or broken a piece. Can I get a new one?
Almost always. Because we make every piece ourselves in Barcelona, we can usually print you a new one. Write to us and tell us which lamp and colour you have.
Will you make a sold-out colour again?
It depends on the collection: some limited editions won’t return, while other colours come back in new batches. If there’s one you love, write to us and we’ll let you know.
Care
How do I clean my lamp?
Unplug it and wipe it with a soft cloth, dry or slightly damp. Avoid abrasive products and chemicals, and keep it away from direct heat sources.
Still have questions?
Write to us at bakery@pongotodo.com or through our contact form.
We usually reply within one working day.